Questions, answered directly.

Specialist psychiatric care delivered by phone and secure, encrypted video. You connect from home — anywhere in Malaysia — for screening, assessment, diagnosis, and follow-up care. No clinic visits, no travel, no waiting rooms.

Our Malaysia-based doctor attends all your consultations — trained in this assessment pathway and working to the SOPs, clinical protocols, and supervision system set by Dr Shaeraine Raaj, Consultant Psychiatrist. Every diagnosis and treatment plan is made under his clinical governance. Meet the team →

Yes. Research consistently shows outcomes for remote psychiatric care are equivalent to in-person treatment. Many patients find it easier to attend, easier to talk openly at home, and far more private.

No. You can book directly through this website. If you already have a referral letter, you're welcome to share it — but it's never required.

A reliable internet connection, a device with a camera and microphone (smartphone, tablet, or laptop), and a quiet, private space. No downloads — your secure video link arrives by email.

Five stages, from first call to written report:

1 — Pre-consultation screening call. A 15–20 minute phone call to check an ADHD assessment is the right next step.
2 — Two home questionnaires. Validated adult and childhood ADHD screeners, completed at home and scored by our clinical team.
3 — Structured diagnostic assessment. A 90-minute video assessment with a doctor under consultant psychiatrist supervision, using the DIVA-5 under DSM-5 criteria.
4 — Diagnosis, treatment plan & first dose. A 30-minute consultation: your diagnosis explained, a holistic plan agreed, and medication started where clinically indicated.
5 — Report & clinical documentation. Your detailed written report, scoring, and clinical coordination.

The Comprehensive ADHD Assessment & Treatment is RM 3,800, all-inclusive. That one fee covers all five stages — the screening call, both questionnaires with scoring, the 90-minute diagnostic assessment, the 30-minute diagnosis and treatment-planning consultation including your first medication dose where clinically indicated, and your written diagnostic report. There are no hidden charges.

Yes. You receive a detailed diagnostic report as a password-protected PDF — clinical findings, diagnosis, and treatment recommendations. It's yours to keep, and we share it with your GP only if you consent.

Yes, where clinically indicated — and your first dose start is included in the assessment fee. One thing Malaysian regulations require: before stimulant medication can be dispensed locally, you'll need a short visit to a nearby GP or clinic for cardiovascular monitoring (blood pressure, heart rate, ECG if needed). We guide you through exactly what to ask for.

No. Our ADHD Transfer of Care service reviews your existing diagnosis — made in Malaysia or overseas — without repeating the full assessment, and takes over your ongoing medication management and reviews. See services →

Not currently. Our Malaysian services are for adults aged 18 and over.

Directly through our online booking calendar — choose a service, pick a time, and pay securely. Your confirmation email includes your secure video link and pre-assessment questionnaire.

Monday–Friday 9:00am–9:00pm and Saturday–Sunday 9:00am–5:00pm, Malaysian time. Evening and weekend slots exist so care fits around work.

Please give at least 48 hours' notice. Cancellations with less notice may incur a fee. Email admin@mindbridgemedical.com and we'll sort it out.

Existing patients book follow-ups through the same online system: a standard 20-minute review (RM 300) or an extended 30-minute review (RM 450) — both by secure video call, for symptom review and medication adjustment.

Securely online before your appointment — FPX online banking, Visa or Mastercard, GrabPay, Touch 'n Go eWallet, or bank transfer.

We don't currently bill Malaysian insurers directly, but many providers reimburse specialist consultations. After every appointment you receive an itemised receipt with Dr Raaj's full credentials and registration details, suitable for insurance claims.

Absolutely. Consultations run on secure, encrypted video platforms, and your personal data is handled under Malaysia's Personal Data Protection Act 2010 and medical confidentiality standards. Nothing is shared with anyone — including your GP — without your explicit consent. Read our privacy policy for the full detail.

No. Your consultations happen entirely in private, from home — no waiting rooms, no clinic entrances, no one to run into.