MindBridge Medical Privacy Policy Statements

  1. Confidentiality Obligation
    MindBridge Medical is legally and ethically committed to maintaining the confidentiality of all patient data, in compliance with the GDPR and relevant Irish and EU law. We implement strict access controls so only authorised clinical staff can access your data for the provision of psychiatric care.

  2. GDPR Compliance
    All personal and health data provided to MindBridge Medical is collected, processed, and stored in line with the General Data Protection Regulation (GDPR), Data Protection Act 2018, and other applicable privacy legislation. Special category data, such as mental health information, is processed only with your explicit consent or where medically necessary.

  3. Purpose of Data Use
    Your information is used solely to provide, coordinate, and improve psychiatric services, ensure safety, manage appointments, collect payments, and comply with clinical or legal requirements. We will never share your personal data with third parties except as required by law (e.g., safeguarding concerns, court orders).

  4. Safeguarding and Legal Disclosure
    If, during a consultation, you disclose information believed to pose a risk of harm to yourself, a child, or a vulnerable adult, we have a legal duty to share relevant information with safeguarding authorities, as mandated by Irish child and adult protection legislation. Only essential details, as required to manage risk, will be shared; this is always done in accordance with the law.

  5. Speech Recognition (Microsoft Platform)
    Where speech-to-text or video consultation technology (e.g., Microsoft or Azure) is used, all voice and audio data is transmitted via encrypted, GDPR-compliant services. These platforms do not retain or repurpose identifiable clinical information; data is securely processed within Europe and deleted once transcription is complete.

  6. Website Usage and Cookies
    When you visit the MindBridge Medical website, temporary cookies and other tracking technologies may be used to enhance experience and site security. No personal or health data is collected via cookies without your consent. You may disable cookies in your browser settings at any time.

  7. Data Retention and Deletion
    Personal data is retained only as long as needed to provide care, fulfil legal requirements, or as directed by statutory medical recordkeeping rules. On request, and where not legally precluded (e.g., clinical records required by law), you may request deletion or correction of your data.

  8. Your Data Subject Rights
    You have the right to access, correct, restrict processing of, or request erasure of your personal data, subject to clinical and legal limitations.

  9. Use of Third Parties and Processors
    All third-party service providers (e.g., cloud storage, speech recognition) used by MindBridge Medical are carefully vetted for GDPR compliance and contractual confidentiality. Data shared with external processors is minimised and subject to strict security agreements.

  10. Treatment Outcomes Disclaimer
    While MindBridge Medical is committed to delivering the highest standard of psychiatric care, outcomes can vary for each individual. We cannot guarantee results, and not all patients may experience improvement or a specific response to therapy or medication. Treatment plans are based on best clinical judgment; ongoing engagement and communication are encouraged to optimize results. If you have concerns about your treatment, please discuss these with your clinician.